The CX engine behind
modern mobility.
Many of the world's leading mobility brands run their support on Zendesk. Nuvirateck turns that platform into AI-driven customer experience that resolves driver assistance and passenger queries end to end. We are proud to deliver it as a Zendesk AI implementation partner.
Built for the world's mobility brands • Powered by Zendesk + Nuvirateck
All channels. One view. Total visibility.
Every driver and rider conversation, across email, social, messaging and voice, in a single live picture. Track SLA, CSAT, agent productivity and resolution time in real time, and act before small issues become churn.
- Live ticket volume by channel and queue
- SLA, CSAT and resolution time on one screen
- Smart assignment to the right agent at the right time
Advanced AI workflow automation.
AI reads the intent of every contact and routes it to the right team with the right priority. Billing, onboarding, lost items, payouts, safety, each handled by an intelligent, no-code flow with zero manual triage.
- AI intent classification on every new ticket
- Intent-based flows that trigger the right action
- End to end automation with zero manual intervention
An AI agent that resolves, end to end.
Riders and drivers self-serve the routine questions instantly through a conversational AI agent, with full history and a clean handoff to a human the moment something is safety-critical. Routine volume is deflected, your people focus on what matters.
- Guided, category-based self-service
- Full conversation history and context
- Seamless escalation to a live agent when needed
Built for the way mobility actually runs
Two sides to serve, real-time volume, safety on the line, and many languages and cities. We designed for all of it.
Driver and captain assistance
Onboarding, KYC, payouts, app issues and earnings queries, resolved fast so your supply stays on the road.
Passenger queries
Fare disputes, cancellations, refunds and lost items, handled instantly across every channel riders use.
Safety, prioritised
Urgent and safety-critical contacts are detected and routed to a human in seconds, never lost in the queue.
Multilingual, multi-city
Scale support across languages and geographies without scaling headcount in lockstep.
The platform mobility trusts, the AI layer that makes it deliver
Many of the world's mobility leaders build their customer experience on Zendesk. We are proud to be associated, as a Zendesk AI implementation partner, with bringing AI-driven CX to mobility, end to end across driver assistance and passenger support.
See it on your own data
Book a 30 minute demo. We will walk you through the analytics, the AI workflows and the agent experience, mapped to your driver and rider support, and size the numbers against your real volumes. No commitment.
Book a Demo Now